Please ensure to request all withdrawals for processing before excluding.
Requested and pending withdrawals will not be affected if your account is self-excluded or in a cool down period.
Although, please note that all withdrawals are subject to our standard timeframe and in some instances, our payments and fraud team may require additional time or information.
Funds on accounts after exclusion
Please contact the payments team directly via the web form regarding any funds that have not been withdrawn prior to excluding.